Terms of services

Applicable to all customers of Hebergement Solutions.

The following policies apply to all customers of Hebergement Solutions services. by subscribing to Hebergement Solutions, including third-party subscription party, a representative or a marketing partner, YOU ACCEPT THE POLICIES DESCRIBED IN THIS DOCUMENT AND AGREE TO COMPLY WITH YOU.The services page is defined as the description of the package description as presented on the site Hebergement Solutions.

General provisions of the Convention

Hebergement Solutions is committed to providing Customer with Internet connectivity services, Hebergement space and Internet traffic, as specified on the Services page. Hebergement Solutions is committed to devoting all reasonable efforts commercially to ensure the best possible service to the Customer.

Privacy policy

Hebergement Solutions Agrees to use the personal information transmitted to it by the customer only in the course of its day-to-day operations and not to disclose to other parties without the prior authorization of the customers concerned except the law enforcement authorities, if requested by such authorities and agencies collection when necessary. Solutions may use the name of the company or of the customer, as well as the comments submitted by him as a reference in his advertisement Or in the texts of his site. The customer may, at any time, send a notice by E-mail to request that their name or comments not be used.

Internet connectivity services

Hebergement Solutions Is committed to providing Customer with Internet connectivity services, IP addressing and Internet traffic, as specified on the Services page.

Shared hosting

The Customer agrees to use the bandwidth in accordance with the policies of use Acceptable.

VPS Server

The Customer agrees to use the bandwidth in accordance with the policies of use and to pay the full bandwidth used by its servers beyond the allowance included with the service and calculated from the access port assigned to the client according to the tariff specified on the services page.

Backup in the cloud

The client agrees not to host illegal content of any kind on the backup server.For its part, HeIf the client allows the public sharing of its files via the online interface, the confidentiality clause is automatically revoked since the client then becomes responsible for the confidentiality of his databergement Solutions guarantees to the client that its files will remain confidential and not accessible by the public..

IP Adresses

Any IP address assigned to the Client by Hebergement Solutions must be maintained by the Customer efficiently and in accordance with ARIN standards, and must be used at 80% indoors Of thirty (30) days from its assignment to the Client by Hebergement Solutions. The customer has a starting IP address.Thereafter, Customer may obtain up to six (6) IP addresses if the need is justified. Hebergement Solutions reserves the right to evaluate the relevance of additional IP address requests for which costs may apply at the rates in effect.May apply at the rates in effect. control and ownership of the IP addresses assigned to the customer and reserves the right, in discretion, change or delete assigned IP addresses.

Installation, removal, ownership and access to equipment

Hebergement Solutions is responsible for the installation of equipment and is the only owner of the equipment used by the customer.The client does not own and can not no right on the equipment.Access to equipment is not allowed.The customer will no cases authorized to work or make modifications to equipment.

Immediate threats

If, in the opinion of Hebergement Solutions, acting reasonably that, the site or hosted server constitutes an immediate threat to the integrity or performance of the hardware or Network or any other service user, or constitutes a threat solutions to the security of any person. take the measures it deems necessary, without notice to Customer and without incurring Liability for damage that may be caused by a possible interruption In the course of the commercial activities of the Customer (or customers thereof, as the case may be). applicable). As soon as possible after the completion of such work, Hebergement Solutions notify the Customer by e-mail of the nature of the work performed or the measures taken, as appropriate.

Insurance

Customer agrees not to hold Hebergement Solutions responsible and indemnify any claim, liability, injury, death or property damage or result from the use and / or occupation of hosting space leased by the customer. Hebergement Solutions will not be held responsible for any loss, theft, loss, damage, or destruction of any personal property, including data customer registered or placed by it in the rented space or surrounding property regardless of the cause.Under no circumstances will Accommodation Solutions be required to provide an insurance covering the data hosted by the Customer.

Customer in default

If the Client is in default with respect to any of its obligations under under the terms of this Agreement, Hebergement Solutions may at its option take either if not all of the following: (i) suspend access to Customer's space, without prior notice; (ii) If the Customer is in default due to non-payment of any amount due to Hebergement Solutions, Hebergement Solutions may exercise all the rights and remedies conferred on a party the applicable laws, including and without limiting the in accordance with the shorter period of notice provided for by law (if applicable).

Billing method

Unless otherwise advised by the Client, the billing communications Hebergement Solutions are made by e-mail. The first invoice must be paid prior to the opening of the account. The following invoices must be paid in full: maximum of fifteen (15) days after receipt invoice.

Payments

All recurring monthly fees are payable in advance according to the term chosen by the Customer (Monthly, quarterly, semi-annual, annual). The payment of the first month of service, as Specified on the services card, must be paid by Customer at Hebergement Solutions at The opening of the account. All amounts must be paid in dollars (CAD) Within fifteen (15) days of the date appearing on the invoices issued by Hebergement Solutions, Said invoices being issued 15 days before the end of the paid period. All Payment at maturity will bear interest at the rate of ten percent (10%).Any check Or bank withdrawal that will be returned for lack of funds will incur a management fee Of 20 CAD.

Pre-authorized payments by credit card

In the case of credit card payments, Hosting Solutions will use the information In its possession to make a payment on the invoice date.The customer will not receive prior notice of payment.He will receive a notice after every drawing on the card credit.If the customer wishes to deactivate the direct debit, he / she contact customer service through its customer access. If the customer wants Then to re-activate the automatic debit, it is sufficient, during a manual payment, to Select the box "debit". By submitting a first payment or re-activating the debit option, the customer confirms that he has read and accepts these operating conditions for direct debit.In addition, the customer Hebergement Solutions collect the amount of the balance to be paid on the credit card used. The client authorizes also the financial institution that issued his credit card To charge their account for the amounts related to the services of Hebergement Solutions. This authorization will be valid until an authorized person on the account application Suspend direct debit.

Default of payment

Following a default, a notice of 72 hours to remedy it will be sent.In the case where payment is not made within the prescribed period, the account will be temporarily suspended for non-payment. In shared hosting, this suspension will be effected by cutting FTP access and changing the home page. In server vps, the suspension will be performed on the day after the payment deadline. In the case of non-payment for a vps server, your server vps will be suspended for 3 days and thereafter will be deleted from our servers.

Change in fees payable

Upon notice of at least thirty (30) days prior to the end of the term, Hebergement Solutions may modify the fees payable under this Convention. Customer agrees to pay all taxes imposed on the services listed on the Services page (such as as amended from time to time by the parties) or in respect of the other services referred to in Other services provided by Hebergement Solutions, where applicable under this Convention.

Cancellation or non-renewal of agreement

The agreement is automatically renewed at the end of each payment period.One or the other of the Parties may terminate this Agreement on the annual anniversary date of the (The annual anniversary date corresponds to the day of the month of the year in which the account been opened. For example, if your account opens on September 8, 2010, requested changes may be made on 8 September of each year or after the end of the period of engagement shown on the service page, (i) without cause, subject to advance notice of 48 hours before the annual anniversary date in writing to the other party; Or (ii) if the other (X) is in default with respect to any material part of this Agreement (including, default by the Client to make a payment at maturity) and if it has not remedied within a reasonable period of time following the receipt of a notice by the other party on nothing; Or (y) is voluntarily subject to proceedings under; legislative measures relating to bankruptcy or insolvency, or involuntarily proceedings instituted under legislation relating to bankruptcy or insolvency which is not rejected within sixty (60) days from the date of their deposit.

The application for account closure or non-renewal must be accompanied by the signature Of the Customer, unless this request is made via the control panel "Customer Access" Accessible on-line at hebergementsolutions.com. This request may be sent by Mail to the following address:: Hebergement Solutions | 92 Boulevard St-Luc | St-Jean-sur-Richelieu (Quebec) J3A 1G1, CANADA. The notice of account closure must contain the domain name of the Account to be canceled or the server identifier, the Customer's name, the Customer's signature and the Reason for the cancellation of the account.

Changes to account or page of services

Any change to the service card or change to the account signifying an increase in the amount paid by the customer can be done at any time, at the request of the customer. Any change to the service page or change to the account signifying a decrease in the amount paid by the customer can only be made after the end of the indicated commitment period on the service card or, where there is no undertaking in progress, only from the next annual or monthly anniversary date of the product.

Refund Policy

Amounts paid in advance can not be reimbursed after the satisfaction guarantee ends 30 days after the delivery date of the service.However, on the anniversary date The product concerned and after the end of the commitment period indicated on the service, a credit equivalent to the sums paid in advance may be applied to the account of the customer for the purchase of other products or services sold by Hosting Solutions. Please note that no refund will be made if the customer has not complied with one or more of our terms of service. Please note that fees for registrar (domain name) are never refundable at any time.

Billing errors may be credited for a maximum retroactive period of two (2) months.

Payment obligation

The Customer is obliged to pay his / her account even if it does not make use of it. From The opening of an account, Accommodation Solutions assigns and reserves an space, resources and equipment according to the customer's needs, the Customer therefore has the To use their account as soon as it is put into service.

Credit Authorization

The Customer hereby authorizes Accommodation Solutions to obtain information on the As well as bank and financial references concerning the Client, for the purposes Evaluate the credit quality of the Customer, and the Customer agrees to execute and deliver to Hebergement Solutions such other documents and assurances and to take such other measures as Hebergement Solutions may reasonably require from time to time in order to realize the intent and purpose of this section.

Satisfaction Guarantee

The Customer has 30 days after the opening of the account to cancel the account with refund.

Network uptime guarantee

Hebergement Solutions ensures network availability at 99.9%. Hebergement Solutions can however, put a server offline at any time to update a security vulnerability or to change equipment in the event of a fault.

Power Supply Availability Guarantee

Hebergement Solutions Guaranteed availability of power to the data center at 99.9%.

Limited Liability

THE CUSTOMER ACKNOWLEDGES THAT Hebergement Solutions ALLOWS OTHER SERVICE USERS TO INSTALL THEIR SITES AND SERVERS IN ITS FACILITIES. Hebergement Solutions COULD NOT NO LIABILITY FOR ANY DAMAGES, EXPENSES OR LOSSES OCCASIONED TO THE CUSTOMER OR TO THE CLIENTS THEREOF) DUE TO AN ACT OR THE MATERIALS OF ANOTHER SERVICE HOLDER OR OF THE FAILURE TO ACT ON THE PART OF ANOTHER SERVICE HOLDER.CONTRACTUAL RESPONSIBILITY, TELECOMMUNICATIONS (INCLUDING NEGLIGENCE), LEGAL OR OTHERWISE THE CUSTOMER (OR CLIENTS THEREOF) IN CONNECTION WITH THE EXECUTION OR INEXECUTION, CASES, OF ANY OBLIGATION ARISING OUT OF THIS AGREEMENT, IN RESPECT OF ANY CLAIMS, WHATSOEVER, IS LIMITED AND IN NO EVENT SHALL BE SUPERIOR TOTAL FEES PAID BY CUSTOMER TO ACCOMMODATION Solutions PURSUANT TO PRESENT CONVENTION DURING THE PERIOD OF THREE (3) MONTHS PRECEDING IMMEDIATELY THE DATE ON WHICH SUCH CLAIM HAS TAKEN A BIRTH. Hebergement Solutions CAN NOT IN ANY CASE BE HELD LIABILITY FOR LOSS OF PROFITS OR SPECIAL, INDIRECT, INCIDENTAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES PUNITIVE.

Major Forces

Neither party shall be liable for any delay, interruption or The non-performance of one of its obligations, due to a fortuitous event, a declared war or a terrorist attack, a fire, a storm, a prolonged blackout, a landslide, an earthquake, a computer attack, a virus or any other event of the same nature in respect of which the affected party Does not exercise any control ("force majeure"). In the event of force majeure, the party invoking the force notify the other party as soon as possible.The party invoking the force undertakes to devote all reasonable commercial efforts to the incidence of force majeure or to remedy it.However, this article can not be used to excuse the failure to make a payment at maturity.

Backups

Hebergement Solutions will do everything in its power, in order to have backup copies of the content servers and sets up a full back-up copy mechanism for all of its servers. shared hosting, reseller and semi-dedicated solutions.In any event, the customer at all times, to ensure that it has a back-up copy of its sites and databases, as well as of all content hosted in its space. Hebergement Solutions will under no circumstances be responsible for damage resulting from loss of data.

Resale

The Client may, in the normal course of its commercial activities, resell the Services to its customers for their own use subject to compliance with all terms and conditions As set out in this Convention. The Customer shall act as the sole point of contact for Customers and Hebergement Solutions and the Customer remains responsible for all charges and other costs payable under this Agreement.The act or omission of the would constitute a contravention of this Convention if was the act of the Client, shall be deemed to constitute a breach of this Convention From the Customer. The Customer further agrees to defend, indemnify and hold harmless Hebergement Solutions, its officers, directors and employees (collectively, the indemnities), any damages, costs and expenses, including reasonable legal fees, resulting or arising from (i) any act or omission of such a client would constitute a breach of this Convention or otherwise of the performance or the non-performance of a party having any relationship whatsoever with this Convention.

Property and copyright

The Customer represents and attests that it is either the owner of the content it hosts, or that he holds all the rights required in respect of such content enabling him to place contained in the areas served.

Complaints

Any complaints or abuses noticed on a site hosted by Accommodation Solutions should be sent to contact[a]hebergementsolutions.com or per email at : Hebergement Solutions | 92 Boul. St-Luc | St-Jean-sur-Richelieu (Quebec) J3A 1G1, CANADA

Hebergement Solutions Rights Reserve

Hebergement Solutions reserves the right to modify these policies at any time. Hebergement Solutions reserves all rights not expressly granted to it the present.